The Reputation of the Indonesian National Police (Polri) (Narrative Network Analysis on Instagram @korlantaspolri.ntmc)
DOI:
https://doi.org/10.35879/jik.v19i3.681Keywords:
narrative network analysis, instagram, Polri, social network siteAbstract
Social media interactions play a significant role in shaping public opinion through narratives circulating within digital networks, which influence the reputation of the Indonesian National Police (Polri), both positively and negatively. This phenomenon became particularly visible following the implementation of Operation Ketupat 2025, which attracted public attention due to traffic congestion during the homecoming period and triggered widespread reactions from netizens on social media. This study analyzes the narrative network of Polri’s reputation on the Instagram account @korlantas.ntmc, aiming to identify key actors who occupy central positions in creating, shaping, and disseminating narratives. The research is grounded in the concepts of narrative analysis within social network analysis (SNA) and Instagram as a Social Network Site (SNS). A mixed-method approach with a qualitative descriptive emphasis was employed. Data were collected by identifying nodes and links from Instagram comments using IGcomment and analyzed with Gephi 0.10.1 to visualize the narrative network and assess reputation dynamics. The findings reveal two key actors based on degree, betweenness, and closeness centrality measurements in the post titled “Member of the Indonesian House of Representatives Habiburokhman: This is the Smoothest Homecoming in History.” These findings provide insights for future research on narrative networks and digital reputation management. To reduce negative public responses, Polri should consistently reflect the values of the nation’s four basic consensuses, encouraging more constructive and responsible discourse on social media.Downloads
References
Adniati, S., Irwansyah, I., & Awanis, Z. Y. (2023). Social Network Analysis of Twitter Users on BTS Topic Using Degree Centrality, Betweenness Centrality, and Closeness Centrality. InPrime: Indonesian Journal of Pure and Applied Mathematics, 5(2), 123–135. https://doi.org/10.15408/inprime.v5i2.28722
Alamsyah, Andry, Ningrum, R. W., & Ramadhani, D. P. (2023, November 29). Network Analysis Model and Digital Reputation Construction for Organizational Restructuring. 2023 International Conference on Digital Business and Technology Management. https://doi.org/10.1109/ICONDBTM59210.2023.10327332
Alwaton, Y. (2023). Komunikasi Krisis Polri: Strategi Image Repair Polri dalam Tragedi Kanjuruhan. Translitera : Jurnal Kajian Komunikasi Dan Studi Media, 12(1), 1–9. https://doi.org/10.35457/translitera.v12i1.2694
Anggreani, M. D., Priyo Purnomo, E., & Kasiwi, A. N. (2020). Ruang Publik Virtual sebagai Pintu Komunikasi Government to Citizen (Studi Kasus: Perbandingan Media Sosial Pemerintah Kota Yogyakarta dan Surabaya). Jurnal MODERAT, 6(1).
Arianto, B., & Risdwiyanto, A. (2021). Kiprah Aktor Warganet melalui Media Sosial dalam Pemasaran Digital: Studi Kasus pada #HondaBeAT. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 11(1), 19. https://doi.org/10.30588/jmp.v11i1.636
Arif, M. (2021). Tugas dan Fungsi Kepolisian dalam Perannya sebagai Penegak Hukum Menurut Undang-Undang Nomor 2 Tahun 2002 Tentang Kepolisian. Al Adl: Jurnal Hukum, 13(1), 91–101. https://doi.org/http://dx.doi.org/10.31602/al-adl.v13i1.4165
Bachtiar, A., Pranawukir, I., & Prisgunanto, I. (2022). Pengukuran Agenda Media Sosial Isu Pandemik Covid 19 Konteks Kamtibmas di Indonesia. Jurnal Ilmu Kepolisian, 16(1), 12. https://doi.org/10.35879/jik.v16i1.347
Borgatti, S. P., Everett, M. G., Johnson, J. C., & Agneessens, F. (2024). Analyzing Social Networks (3rd ed.). Sage Publishing.
Carrington, P. J., Scott, John, & Wasserman, Stanley. (2005). Models and Methods in Social Network Analysis (5th ed.). Cambridge University Press.
Creswell, J. W., & Clark, V. L. P. (2018). Designing and Conducting Mixed Method Research (3rd ed.). SAGE Publications.
Creswell, J. W., & Creswell, J. D. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (5th ed.). SAGE Publications, Inc.
Daly, A. J. (2010). Social Network Theory and Educational Change (1st ed.). Harvard Education Press.
Dinata, Y. C., Nurmala, Permatasari, P., Azizah, S. N., & Saidah, R. (2025). Peran Komunikasi dalam Menjaga Reputasi Perusahaan. ENCOMMUNICATION: Journal of Communication Studies, 3(1), 2025. https://doi.org/10.71036/ejcs.v3i1.363
Eriyanto. (2014). Analisis Jaringan Komunikasi. https://books.google.co.id/books?id=iK5oDwAAQBAJ&pg=PA93&hl=id&source=gbs_toc_r&cad=2#v=onepage&q&f=false
Farzam, A., Moradi, P., Mohammadi, S., Padar, Z., & Siegel, A. A. (2023). Opinion Manipulation on Farsi Twitter. Scientific Reports, 13(1). https://doi.org/10.1038/s41598-022-26921-5
Froehlich, D. E., Rehm, M., & Rienties, B. C. (2020). Mixed Methods Social Network Analysis: Theories and Methodologies in Learning and Education (1st ed.). Routledge.
Habermas, J. (1991). The Structural Transformation of the Public Sphere: An Inquiry Into a Category of Bourgeois Society (Studies in Contemporary German Social Thought) (1st ed.). The MIT Press.
Hasibuan, Sd. Fuji Lestari, Melisa, M., & Anggraini, N. (2021). Peran Kepolisian dalam Melakukan Pembinaan Keamanan dan Ketertiban Masyarakat Desa Melalui Pendekatan Komprehensip (Penelitian di Polsek Baturaja Barat). Jurnal Pro Justitia (JPJ), 2(1), 76–88. https://doi.org/10.57084/jpj.v2i1.668
Himelboim, I. (2017). Social Network Analysis (Social Media). In J. Matthes, C. S. Davis, & R. F. Potter (Eds.), The International Encyclopedia of Communication Research Methods (pp. 1–15). Wiley. https://doi.org/10.1002/9781118901731.iecrm0236
Ho, M., Berto, A. R., & Murwani, E. (2024). Perang Narasi di Instagram: Analisis Sentimen dan Pola Komunikasi Netizen terkait Hasil Pilpres 2024. Jurnal Riset Jurnalistik Dan Media Digital, 79–88. https://doi.org/10.29313/jrjmd.v4i1.3948
Imran, M. F. (2019). Polri dalam Pengendalian Sosial: Melihat Online Hate Speech sebagai Continuing Social Turbulence. Jurnal Ilmu Kepolisian, 12(3), 12. https://doi.org/10.35879/jik.v12i3.67
Irwansyah. (2023). Jaringan Komunikasi Kekerabatan Berbasis Teknologi (1st ed.). Amerta Media.
Ismoyo, M., Biro, J., Divisi, P., & Polri, H. (2019). Manajemen Media sebagai Intervensi dalam Menanggulangi Isu Provokatif di Medsos. Jurnal Ilmu Kepolisian |, 13(1), 16–29. https://doi.org/https://doi.org/10.35879/jik.v13i1.106
Knoke, D., & Yang, S. (2020). Social Network Analysis (M. O'Heffernan, Ed.; 3rd ed.). Sage Publications.
Krippendorff, K. (2019). Content Analysis: An Introduction to Its Methodology (4th ed.). SAGE Publications, Inc.
Light, B. (2014). Disconnecting with Social Networking Sites (1st ed.). Palgrave Macmillan.
Lock, I., & Jacobs, S. (2025). Drivers of Reputation and Legitimacy of a Highly Visible Public Sector Organization: Surveying Citizens’ Perceptions. Corporate Reputation Review. https://doi.org/10.1057/s41299-025-00230-9
Mahyar, H., Hasheminezhad, R., & Stanley, H. E. (2019). Compressive Closeness in Networks. Applied Network Science, 4(1), 100. https://doi.org/10.1007/s41109-019-0213-5
Meikle, G. (2016). Social Media: Communication, Sharing, and Visibility (1st ed.). Routledge.
Meirinhos, G., Bessa, M., Leal, C., Oliveira, M., Carvalho, A., & Silva, R. (2022). Reputation of Public Organizations: What Dimensions Are Crucial? Administrative Sciences, 12(4), 126. https://doi.org/10.3390/admsci12040126
Meyer, M. (2017). Culture Du Contrôle Et Injonction À La Transparence: Gestion De L’image Et Des Relations Publiques Par La Police À L’ère Numérique. Revue COSSI, 3, 1–30. https://doi.org/10.34745/numerev_1595
Mirakyan, M. (2021). ABCDE: Approximating Betweenness-Centrality ranking with progressive-DropEdge. PeerJ Computer Science, 7, e699. https://doi.org/10.7717/peerj-cs.699
Neuman, W. L. (2014). Social Research Methods: Qualitative and Quantitative Approaches (7th ed.). Pearson.
Newman, M. E. J. (2010). Networks: An Introduction (1st ed.). Oxford University Press.
O’Connor, C. D. (2017). The Police on Twitter: Image Management, Community Building, and Implications For Policing in Canada. Policing and Society, 27(8), 899–912. https://doi.org/10.1080/10439463.2015.1120731
Perkadiv No 1 Tahun 2024 Tentang SOP Di Lingkungan Divisi Hubungan Masyarakat Kepolisian Negara Republik Indonesia (2024).
Pesik, A. V. (2022). Pengaruh Media Sosial terhadap Perubahan Sosial Masyarakat di Indonesia. Publiciana. https://doi.org/https://doi.org/10.31219/osf.io/wtx2r
Pierri, F., Piccardi, C., & Ceri, S. (2020). Topology Comparison of Twitter Diffusion Networks Effectively Reveals Misleading Information. Scientific Reports, 10(1), 1372. https://doi.org/10.1038/s41598-020-58166-5
Pradini, R. P., & Wempi, J. A. (2019). Desain Interior sebagai Medium Komunikasi Nonverbal Restoran Eat Happens dalam Membentuk Reputasi. PRofesi Humas Jurnal Ilmiah Ilmu Hubungan Masyarakat, 3(2), 177. https://doi.org/10.24198/prh.v3i2.18734
Prell, C. (2012). Social Network Analysis: History, Theory & Methodology (1st ed.). SAGE Publications.
Prisgunanto, I. (2019). Pertarungan Informasi di Era Digital; Strategi Manajemen Media dan Informasi pada Petugas Polisi di Era Cyber Digital. Jurnal Ilmu Kepolisian, 13(1), 18. https://doi.org/10.35879/jik.v13i1.108
Putera, V. S., Sirodj, D. A. N., & Permana, R. H. (2021). Vaksinasi Covid-19 di Media Sosial Twitter; Tinjauan Content dan Social Network Analysis. Komunikologi: Jurnal Pengembangan Ilmu Komunikasi Dan Sosial, 5(2), 109–123. https://doi.org/10.30829/komunikologi.v5i2.9771
Rachmad, I. Z., & Pramono, S. (2024). Analisis Pelayanan Publik di Sentra Pelayanan Kepolisian Terpadu (SPKT) Polres Kota Mojokerto. Soetomo Magister Ilmu Administrasi, 2(1), 105–114. https://doi.org/https://ejournal.unitomo.ac.id/index.php/smia/article/view/8104
Rahmi, D. A. (2023). Peran Public Relations dalam Membangun Citra Positif dan Reputasi Organisasi: Tinjauan Teoretis dan Praktis.
Ralph, L., & Robinson, P. (2023). Assessing Police Social Media Practices Through a Democratic Policing Lens. International Journal of Police Science & Management, 25(3), 237–249. https://doi.org/10.1177/14613557231169391
Ramadhan, A., & Hartanto, E. (2023). Analisis Jaringan Komunikasi #WajarPertamaxNaik dalam Kasus Kenaikan Harga Bahan Bakar Pertamax di Twitter. Jurnal Ilmiah Wahana Pendidikan, 2023(10), 49–65. https://doi.org/10.5281/zenodo.7983284
Reagle, J. M. (2015). Reading the Comments: Likers, Haters, and Manipulators at the Bottom of the Web. The MIT Press.
Rogers, E. M., & Kincaid, D. Lawrence. (1981). Communication Networks: Toward a New Paradigm for Research. Free Press.
Romdona, S., Senja Junista, S., & Gunawan, A. (2025). Teknik Pengumpulan Data: Observasi, Wawancara dan Kuesioner. Jisosepol: Jurnal Ilmu Sosial Ekonomi Dan Politik, 3(1), 39–47. https://doi.org/10.61787/taceee75
Sahman, Susanta, H. S., & Fauzi, R. (2018). Upaya Humas Polda Sumbar dalam Memulihkan Reputasi Kepolisian (Studi Kasus Pasca Viralnya Pengendara Roda Dua yang Diduga Ditendang oleh Oknum Anggota Ditlantas). Jurnal Ranah Komunikasi, 2(1). https://hariansinggalang.co.id
Saxena, A., & Iyengar, S. (2020). Centrality Measures in Complex Networks: A Survey. 1–75. http://arxiv.org/abs/2011.07190
Scott, J. (2012). Research Methods Series: What is Social Network Analysis? (1st ed.). Bloomsbury Academic.
Setiamukti, M. F., & Nasvian, M. (2023). Social Network Analysis #UsutTuntas pada Media Sosial Twitter (Data Twitter 11 November 2022). Ekspresi Dan Persepsi : Jurnal Ilmu Komunikasi, 6(1), 124–137. https://doi.org/10.33822/jep.v6i1.5427
Susanto, B., Lina, H., & Chrismanto, A. R. (2012). Penerapan Social Network Analysis dalam Penentuan Centrality Studi Kasus Social Network Twitter. Jurnal Informatika, 8(1). https://doi.org/10.21460/inf.2012.81.111
Syafuddin, K. (2022). Analisis Jaringan Isu #percumalaporpolisi Sebagai Bentuk Rendahnya Kepercayaan Netizen terhadap Kepolisian di Twitter. Jurnal Ilmu Komunikasi Andalan, 5(1), 25–42. https://doi.org/https://doi.org/10.31949/jika.v5i1.4129
Veyliza, C., & Zulzilah, S. (2023). Jaringan Komunikasi Cyber Public Relation dalam Meningkatkan Citra Polisi Republik Indonesia (Polri) melalui Tagar #ProfesiUntukMengabdi di Twitter. Mediakom : Jurnal Ilmu Komunikasi, 7(2), 188–202. https://doi.org/10.35760/mkm.2023.v7i2.9943
Walsh, J. P., & O’Connor, C. (2019). Social Media and Policing: A Review of Recent Research. Sociology Compass, 13(1). https://doi.org/10.1111/soc4.12648
Wardhania, S., & Herlina, M. (2021). Pengaruh Media Sosial Instagram NTMC Polri terhadap Pemenuhan Informasi Lalu Lintas bagi Pengguna Instagram. PANTAREI, 5(2). https://doi.org/https://jom.fikom.budiluhur.ac.id/index.php/Pantarei/article/view/702
Wasserman, S., & Faust, K. (1994). Social Network Analysis: Methods and Applications (8th ed.). Cambridge University Press. https://books.google.co.id/books/about/Social_Network_Analysis.html?id=CAm2DpIqRUIC&redir_esc=y
Wilder, T., Krieter, J., Kemper, N., & Büttner, K. (2022). Network Analysis of Tail-Biting in Pigs – the Impact of Missed Biting Events on Centrality Parameters. The Journal of Agricultural Science, 160(1–2), 107–116. https://doi.org/https://doi.org/10.1017/S0021859622000090
Wozniak, K. H., Drakulich, K. M., & Calfano, B. R. (2021). Do Photos of Police-Civilian Interactions Influence Public Opinion About the Police? A Multimethod Test of Media Effects. Journal of Experimental Criminology, 17(2), 1–27. https://doi.org/10.1007/s11292-020-09415-0
Yuliana, G. D. (2010). Jaringan Komunikasi Revitalisasi Karnafal (Studi Analisis Jaringan Komunikasi tentang Komunitas Jember Fashion Carnaval (JFC) di Kabupaten Jember) [Skripsi]. Universitas Indonesia.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Jurnal Ilmu Kepolisian
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
